1. Shipping Policy
Global Delivery at Your Doorstep
At Asiaslux, we strive to deliver your luxury pieces as quickly and safely as possible. We partner with reliable global couriers to ensure your order reaches you in perfect condition.
- Processing Time: All orders are processed within 1–3 business days. For “Made-to-Order” or custom-sized items, please allow 7–10 business days for craftsmanship before shipping.
- Shipping Rates & Times:
- Domestic (Local): 3–5 business days.
- International Shipping: 7–14 business days. Rates are calculated at checkout based on destination.
- Tracking Your Order: Once your order has been dispatched, you will receive an email with a tracking number so you can follow your parcel’s journey.
- Customs & Duties: For international orders, please note that any customs duties or import taxes are the responsibility of the customer.
2. Our Guarantees
The Asiaslux Quality Promise
We believe in the beauty and quality of our collections. To ensure you shop with complete peace of mind, we offer the following guarantees:
- Authenticity & Quality: Every garment is inspected by our quality control team. We guarantee that your item is made from the premium fabrics described and matches the elegance shown in our photos.
- Secure Checkout: Your privacy and security are our priority. Our website uses SSL encryption to ensure your payment information is 100% protected.
- Fit Guarantee: If your garment doesn’t fit quite right, we offer easy exchanges. We want you to feel as beautiful as you look in Asiaslux.
3. Returns & Exchanges
Hassle-Free Returns
If you are not completely satisfied with your purchase, we are here to help.
- Return Window: You have 14 days from the date of delivery to request a return or exchange.
- Conditions: Items must be unworn, unwashed, and in their original packaging with all tags attached.
- How to Start a Return: Simply email our support team at support@asiaslux.com with your order number.
- Refunds: Once we receive and inspect your item, your refund will be processed back to your original payment method within 5–7 business days.
